How do I set up my profile on the new website?

1. Click on the link below, enter your email address, leaving the password field blank, and click "Sign in."

You will receive an email with instructions on how to set up your password. Be sure to check all tabs/folders in your email such as Updates / Spam for an email from Reach.

http://developafrica.reachapp.co/users/sign_in 

2.  Once signed-in with your password, please complete these quick steps:  

a). Click on the Update Profile button.  Verify / update your contact information / mailing address. Please update your billing address.  This is needed for account debits.

How do I set up or edit my payment information?

Click on the My Profile link (top right), and choose Update Payment Information.  Please add your credit/debit card information.  Your account will not be debited at this time.

If you prefer to provide your credit/debit card information to us over the phone, please let us know when is a good time to call you.

If you prefer to donate directly from your US bank account (by ACH debit), please let us know.  We will provide further information on how you can do so.

These steps (with screenshots) are available online at https://www.developafrica.org/faq/how-do-i-set-my-account-new-sponsorship-site-february-2020 

How do I send a message to my sponsored child? 
The Send a Message button is available to a supporter once they log in to their REACH account:
- Login into your User account
- Click on My Profile > My Sponsorships

The Sponsorships page will then load listing all current and previous sponsorships. 
- Click on Send Message 

This will load a New Message page where you can compose a message to your sponsored child.

- Add a Subject
- Choose the Sponsorship via the drop-down menu that lists all current sponsorships
- Add any attachments - photos or video
- Compose the message in the Body
- When complete, click on Send Message